Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee in Kentish Town
At Kentish Town Flowers, we take great pride in being a trusted local florist, dedicated to delivering only the freshest flowers to households and businesses in Kentish Town and the surrounding communities. Our commitment is to provide you with beautiful arrangements that arrive in perfect condition and last well beyond delivery.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. In the rare event that your flowers are damaged on arrival, we want to resolve the issue swiftly. Please inspect your bouquet or arrangement as soon as it arrives. If you notice any significant damage or if the flowers do not meet your expectations for freshness, contact us within 24 hours of delivery. Providing a photograph of the damaged items will help us expedite the process and offer the best resolution.
Freshness Window
We stand by our fresh flowers guarantee throughout Kentish Town. All our flowers are prepared on the day of dispatch and sourced from trustworthy growers. We guarantee a minimum freshness window of five days from the delivery date, provided the flowers are cared for according to the enclosed guidelines. Should your flowers wilt or perish within this period through no fault of your own, please contact us immediately so we can make things right.
Refund and Replacement Options
We want your experience with Kentish Town Flowers to be nothing short of excellent. If a problem arises within the freshness window, such as receiving flowers that are past their prime, significantly damaged, or missing key elements, we offer the following resolution options:
- Full Replacement: We can arrange a fresh replacement delivery to the original or an alternative address at no extra charge.
- Refund: If a replacement is not preferable, we can offer a full or partial refund depending on the situation.
Our team will guide you through the process and help determine which solution is best for you. Please note that eligibility for refunds or replacements may be subject to timely notification and, in rare cases, the return of the original flowers for inspection.
Complaints Process
We value your trust and are committed to continuous improvement. If you have a complaint regarding our services, products, or any part of your experience with Kentish Town Flowers, please contact us as soon as possible. We recommend including your order number, a clear description of the issue, and photos if relevant. Our management team will investigate the matter thoroughly and respond promptly with a resolution or further steps.
Trusted Local Florist Serving Kentish Town
Kentish Town Flowers is proud to be your local florist, serving the homes and businesses of Kentish Town and neighbouring areas with professionalism and care. Our promise is always to deliver the highest quality fresh flowers, guaranteed to brighten any day. Thank you for choosing us for your floral needs – your satisfaction is at the heart of everything we do.
