Terms & Conditions for Online Flower Delivery in Kentish Town

Kentish Town Flowers E-Commerce Terms & Conditions

Introduction

Welcome to Kentish Town Flowers. These Terms & Conditions govern your use of our website and the online purchase and delivery of flowers through our platform. By placing an order with us, you agree to be bound by these Terms & Conditions, so please read them carefully. If you do not agree with these terms, you may not use our services. These Terms & Conditions apply to all customers ordering flower delivery in Kentish Town and the surrounding areas.

Order Process

Kentish Town Flowers offer a convenient and reliable online flower delivery service in Kentish Town and surrounding locations. To place an order:

Browse our online selection of floral arrangements and gifts.
Select your preferred item(s) and add them to your basket.
Proceed to checkout and provide the necessary delivery and contact information, including the recipient’s address and preferred delivery date.
Review your order summary carefully before payment, ensuring all details are correct.
Confirm and place your order by submitting payment through our secure payment gateway.

Upon successful placement of your order, you will receive an automatic confirmation email summarising your purchase. Acceptance of your order and completion of the contract between you and Kentish Town Flowers will only occur when we dispatch the goods to you.

Product Availability

Due to the seasonal and perishable nature of flowers, all products are subject to availability. While we aim to ensure that the items displayed on our website are in stock, there may be rare occasions when a chosen product is unavailable. If an item in your order is not available, we will contact you promptly to offer a substitute of equivalent value and style, or discuss an alternative arrangement or refund.

Substitution Policy

Our florists take great care to replicate product images and descriptions as closely as possible. However, due to seasonal changes and market availability, certain flowers or wrapping may occasionally need to be substituted. Any substitutions will be made with products of equal or higher value, while maintaining the overall appearance and quality of the bouquet or arrangement.

Delivery Terms

Kentish Town Flowers provides online flower delivery across Kentish Town and nearby areas. Our delivery services operate on the selected date, subject to product availability and local conditions. Standard delivery times are between 8am and 8pm unless otherwise specified. While we strive to meet your selected delivery time, we cannot guarantee specific delivery slots due to variables such as traffic and weather.

If the recipient is not available at the delivery address, our driver will attempt to leave the flowers in a safe location, with a neighbour, or provide a calling card with instructions for re-delivery or collection, where appropriate. Please ensure you provide accurate delivery address details; we cannot accept liability for late delivery or non-delivery resulting from incorrect or incomplete information.

Payments

We accept payment via major debit and credit cards through our secure online payment gateway. All prices listed on our website are in GBP (£) and are inclusive of VAT where applicable. Orders will not be processed or dispatched until full payment has been received and funds have cleared.

Payment processing is handled by trusted third-party providers to ensure data security. We do not store your payment card details.

Pricing and Promotions

All prices are as displayed on the website at the time of order. We reserve the right to adjust prices to reflect changes in market conditions, flower availability, or errors in pricing. Any special offers or promotions are subject to availability and may be withdrawn at any time.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please refer to the terms below:

Amendments: Amendments to the order, such as changes to delivery details or card messages, must be requested as early as possible before the scheduled delivery date. While we will endeavour to accommodate your request, we cannot guarantee changes can be made once arrangements have been prepared or dispatched.
Cancellations: For orders scheduled for future delivery, cancellations can be requested no later than 24 hours prior to the delivery date. Any cancellation requests made after this period may not be possible if the order has already been prepared or handed to the courier. For same-day orders, cancellations are not usually possible.

To request an amendment or cancellation, please contact us using the details on our website, quoting your order reference number. Approved refunds for cancellations will be processed within 5-7 working days back to the original payment method.

Returns and Refunds

Kentish Town Flowers takes pride in the quality and freshness of our flowers. Should you or the recipient not be satisfied with the product received, please notify us within 24 hours of delivery detailing the issue, preferably including a photograph. We will assess each case individually and, where appropriate, offer a replacement, partial refund, or full refund.

Due to the perishable nature of flowers, we may not be able to accept returns of the physical product, but we will work with you to resolve any concerns promptly and satisfactorily. Our decision regarding refunds or replacements will be final.

Personal Messages and Cards

Kentish Town Flowers allows customers to include a personalised message with their order. Please note that we reserve the right to decline any message that could be considered offensive, unlawful, or inappropriate at our discretion without prior notice.

Customer Responsibilities

It is your responsibility to:

Provide accurate and complete delivery address and contact details at the time of order.
Ensure the recipient is available to receive the delivery or make alternative arrangements where possible.
Retain proof of order confirmation and payment for future reference.
Notify us promptly in the event of non-delivery, late delivery, or any dissatisfaction with the goods or service received.

Limitations of Liability

While every effort is made to ensure timely delivery and high-quality products, Kentish Town Flowers shall not be liable for any failure to perform, or delay in the performance of, any of our obligations under these Terms & Conditions which is caused by events outside our reasonable control (including, but not limited to, strikes, fire, flood, adverse weather, pandemics, or civil disturbances).

We do not accept liability for any indirect or consequential loss or damage resulting from the use of our website or products. Our maximum aggregate liability to you under these Terms & Conditions, whether in contract, tort (including negligence), or otherwise, shall in all circumstances be limited to 100% of the price paid for the order in question.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded by law.

Intellectual Property

All content, images, product descriptions, and design elements on the Kentish Town Flowers website are the intellectual property of Kentish Town Flowers or their respective owners, and may not be copied, reproduced, or used for any commercial purpose without express permission.

Privacy Policy

Your privacy is important to us. Any personal information provided during the order process is handled in accordance with our Privacy Policy and the relevant UK data protection laws. We use your data to process your order, manage delivery, and improve our services. We do not sell or share your data with third parties for marketing purposes.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms, your order, or use of our flower delivery services in Kentish Town and the surrounding areas shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms & Conditions

Kentish Town Flowers reserves the right to amend these Terms & Conditions at any time. Updates will be posted on our website with the revised date at the top. Your continued use of our online flower delivery services will signify your acceptance of any changes.

Contact Information

If you have any questions regarding these Terms & Conditions or your online flower delivery order in Kentish Town or the surrounding areas, please contact us using the details provided on our website. Our customer service team is happy to assist with any queries or concerns.

Applicability

These Terms & Conditions apply to all customers placing online orders with Kentish Town Flowers for delivery within Kentish Town and the wider surrounding area. By confirming your order, you acknowledge your acceptance of these terms and that you have read and understood your obligations and our policies.